Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our platform
About Second Difference Solutions
What is Second Difference Solutions?
Second Difference Solutions, LLC is a financial analytics company that builds tools to help businesses understand their financial data. Our flagship product, BizAnalyzer, connects to your existing accounting software to provide insights, reports, and AI-powered analysis.
What applications do you offer?
We currently offer and are developing three main applications:
- BizAnalyzer (Active) - Connects to QuickBooks® to provide financial reports, KPIs, and AI-powered insights
- EconAnalyzer (In Development) - Economic data dashboard using Federal Reserve (FRED) data
- MarketAnalyzer (Coming Q2 2026) - Stock and ETF market intelligence platform
Who is this platform designed for?
Our tools are designed for:
- Small and medium-sized business owners
- Financial managers and controllers
- Accountants and bookkeepers
- Business consultants and advisors
- Anyone who wants better insight into their financial data
Where is the company located?
Second Difference Solutions, LLC is based in the United States. Our services are hosted on Google Cloud Platform infrastructure for reliability and security.
Pricing and Subscriptions
How much does BizAnalyzer cost?
BizAnalyzer offers flexible pricing tiers to fit different business needs. Visit our pricing page for current rates and feature comparisons.
Is there a free trial?
Yes, we offer a demo environment where you can explore BizAnalyzer features using sample data before connecting your own QuickBooks® account. Visit our demo page to try it out.
How do I cancel my subscription?
You can cancel your subscription at any time through your account dashboard under Settings. Your access continues until the end of your current billing period, and no further charges will be made.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We do not store your full credit card information on our servers.
Do you offer refunds?
We offer refunds on a case-by-case basis within 14 days of purchase. Please contact info@2diff.io with your request.
Data and Security
How do you protect my data?
We implement multiple layers of security:
- Encryption in transit: All data is encrypted using TLS 1.3
- Encryption at rest: Sensitive data is encrypted using AES-256
- OAuth 2.0: We never see or store your QuickBooks® password
- Read-only access: We can only read your data, never modify it
- SOC 2 infrastructure: Hosted on Google Cloud Platform
See our Security page for complete details.
Do you sell my data?
No. We never sell, share, or monetize your financial data. Your data is used solely to provide analytics and insights to you. See our Privacy Policy for complete details.
How long do you keep my data?
Financial data is cached temporarily (5 minutes) for performance. When you disconnect your account, OAuth access is revoked immediately and all cached financial data is deleted from active systems within 24 hours; backup copies are purged within 24 hours as well. Transaction records for billing are retained for 7 years per legal requirements. See our Privacy Policy for complete retention details.
Can I delete my data?
Yes. You can disconnect from QuickBooks® at any time, which immediately revokes our access. You can also request complete account deletion by emailing info@2diff.io.
Is my data used to train AI models?
No. Your financial data is never used to train, fine-tune, or improve AI models. When you use AI features, your data is processed ephemerally (for that session only) and is not retained by AI providers. This prohibition is absolute.
AI Features
How does the AI analysis work?
Our AI features use a technique called Retrieval Augmented Generation (RAG). When you ask a question, we:
- Extract relevant summary data from your financial reports (totals, ratios, percentages)
- Send this context along with your question to an AI model
- The AI generates a response based on your specific data
- Results are returned to you immediately
See our BizAnalyzer FAQ for a detailed diagram of this process.
Is my financial data sent to OpenAI or other AI providers?
When you use AI features, summarized financial data (totals, ratios, account categories) may be sent to third-party AI providers to generate insights. However:
- We minimize identifying information where technically feasible
- Individual customer/vendor names are excluded where possible
- Bank account numbers, SSNs, and sensitive details are never sent
- Data is processed anonymously through developer API calls
- AI providers cannot tie requests back to you or your business
- Data is not retained after your session ends
Can I use BizAnalyzer without AI features?
Yes. AI-powered analysis is an optional feature. You can use all standard reporting and dashboard features without enabling AI insights.
What AI providers do you use?
BizAnalyzer offers 15 AI models from three providers: OpenAI (GPT-5, GPT-4.1 families), Anthropic (Claude), and Google (Gemini). You choose which model to use and can switch anytime. All providers are contractually prohibited from using your data for model training. See our AI Models page for details on each model.
Understanding Your Financial Data
What kind of financial analysis does BizAnalyzer provide?
BizAnalyzer automates the analytical work that most small businesses either skip or pay a consultant to do: financial statement generation (P&L, Balance Sheet, Cash Flow), 22+ financial ratio calculations tracked over time, KPI dashboards, trend analysis, and AI-powered interpretation of what the numbers mean. You get the analysis on demand and decide what to do with it – whether that means acting on your own or taking the insights to your CPA for a more informed conversation.
Can BizAnalyzer replace my accountant?
No, and it is not designed to. Your accountant ensures your books are accurate, your taxes are filed correctly, and your records comply with GAAP. BizAnalyzer adds a different layer: it takes the data your accountant maintains and analyzes it for trends, ratios, and patterns that help you understand business performance. Think of it as the analysis step between your accountant’s work and your business decisions.
How does BizAnalyzer compare to hiring a fractional CFO?
BizAnalyzer automates the structured financial analysis that represents a significant portion of what consultants and fractional CFOs produce – financial statement analysis, ratio calculations, KPI tracking, and trend identification. The built-in AI explains the results in plain English. At $29.99/month versus $3,000-$12,000/month for a fractional CFO, it provides the analytical foundation at a fraction of the cost. For businesses that need strategic financial advisory, a fractional CFO still adds value – but BizAnalyzer handles the analytical work that supports those conversations.
What can I ask the AI?
You can ask questions about your financial data in plain English. For example: “Why did my gross margin decline this quarter?” or “How does my current ratio compare to last year?” or “Which expense categories are growing faster than revenue?” The AI analyzes your actual QuickBooks data and responds with specific, data-driven observations. It does not provide professional financial advice – it helps you understand what your numbers are showing so you can make informed decisions or have better conversations with your CPA.
Is the AI giving me financial advice?
No. BizAnalyzer provides financial analysis and interpretation – it explains what your numbers show and identifies patterns and trends. It does not provide professional financial, tax, or accounting advice. You review the analysis and apply your own business judgment. For decisions that require professional guidance, consult a qualified financial professional.
QuickBooks Integration
How do I connect my QuickBooks account?
Connecting is simple and secure:
- Log into your BizAnalyzer dashboard
- Click “Connect to QuickBooks”
- You’ll be redirected to Intuit’s secure login page
- Log in with your QuickBooks credentials (we never see these)
- Review and approve the requested permissions
- You’re connected!
See our How It Works page for a detailed walkthrough.
What QuickBooks data do you access?
We access read-only financial data including:
- Company profile and settings
- Chart of accounts and balances
- Transaction history
- Financial reports (P&L, Balance Sheet, Cash Flow)
- Customer and vendor names (for receivables/payables)
We do NOT access: bank credentials, tax returns, payroll details, SSNs, or credit card numbers.
Can you modify my QuickBooks data?
No. Our integration is strictly read-only. We cannot create, modify, or delete any data in your QuickBooks account.
What happens if I disconnect?
When you disconnect:
- We immediately lose access to your QuickBooks account
- All cached financial data is deleted within 24 hours
- Your BizAnalyzer reports are retained for 90 days (so you can download them)
- You can reconnect at any time by going through the authorization process again
Do I need QuickBooks to use BizAnalyzer?
Yes. BizAnalyzer requires an active QuickBooks Online subscription to analyze your financial data. We support all QuickBooks Online editions: Simple Start, Essentials, Plus, and Advanced. QuickBooks Desktop is not currently supported. If you do not have QuickBooks Online yet, you can explore BizAnalyzer’s capabilities using our free demo with sample data.
Does this work with QuickBooks Desktop?
Currently, BizAnalyzer only supports QuickBooks Online. QuickBooks Desktop integration may be added in a future release.
Account and Support
How do I create an account?
Visit our apps page and click “Sign Up”. You’ll need to provide an email address and create a password. Verify your email to activate your account.
I forgot my password. How do I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive a password reset link within a few minutes. Check your spam folder if you don’t see it.
How do I contact support?
You can reach us at info@2diff.io. We typically respond within 1-2 business days. For urgent security matters, include “URGENT” in your subject line.
Do you offer phone support?
Currently, we provide support via email only. This allows us to keep costs low and pass savings on to our customers.
Where can I find documentation?
Documentation is available throughout our site:
- How It Works - Connection process explained
- Security - Security practices
- Financial Statements Guide - Understanding your reports
- BizAnalyzer FAQ - App-specific questions
Technical Questions
What browsers are supported?
We support the latest versions of:
- Google Chrome (recommended)
- Mozilla Firefox
- Microsoft Edge
- Safari
Internet Explorer is not supported.
Is there a mobile app?
Currently, our applications are web-based and accessible from any device with a modern browser. Native mobile apps may be developed in the future.
What happens if the service goes down?
We use Google Cloud Platform infrastructure with high availability and redundancy. In the rare event of downtime, your data remains safe in QuickBooks. We monitor systems 24/7 and post status updates during any incidents.
Can I export my reports?
Yes. Reports and analyses can be exported in various formats including PDF and CSV. Look for the export button on any report screen.
Still Have Questions?
For more information, check out:
Get in Touch
We're here to help. Reach out to our team or explore our detailed documentation.
This content is for educational purposes only and does not constitute financial, accounting, or legal advice. Consult with a qualified professional for advice specific to your situation. QuickBooks® is a registered trademark of Intuit Inc. Second Difference Solutions, LLC is an independent software provider and is not affiliated with, endorsed by, or sponsored by Intuit Inc.